Refund policy

We only accept returns for defective items or incorrect items received.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, and in its original packaging. You’ll also need a receipt or proof of purchase. 

To start a return, you can contact us on WhatsApp at +96171256286 or at info@bakelashoes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.